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Information at a Glance

  • Knowledge is a form of Information, which can exist only within an individuals’ mind. It being subjective, cannot be directly transferred or communicated from one person to another, but must be converted into Information first. In simple terms Knowledge Management means, management of Knowledge.
  • Knowledge management enables the creation, communication and application of Knowledge of all kinds to achieve goals. (Source: - The Knowledge Management tool kit –Amrit Tiwana) Knowledge Management can be defined as “the art of creating value of an organization’s intangible assets”.
  • Distributed Knowledge Management is an approach to knowledge management based on the principle that the multiplicity (and heterogeneity) of perspectives within complex organizations is not be viewed as an obstacle to knowledge exploitation, but rather as an opportunity that can foster innovation and creativity.


  • Knowledge Management (KM) plays important roles in Public Administration (PA). Each role serves specific constituencies and purposes and is implemented differently. Jointly, they build society’s intellectual capital (IC) to improve the effectiveness of public and private decision making and situation handling.
  • Broad KM practice must ultimately be the responsibility of each public agency and each civil servant. Without broad agreement on concepts KM will not be effective. A separate, but small PA entity or office should be created to support the KM practice. Its function must be supportive, innovative, and collaborative.
  • Knowledge management primer is meant to provide health officials and other public health practitioners a high level introduction into the concepts involved in knowledge management, and to share some ideas about how experts and practitioners have attempted to organize their information.


  • Digital technology has long seemed to be an obvious way to improve enterprise knowledge management. Information that is represented digitally and placed on an intranet can be accessed by anyone in the organization any time in the future. They are expensive to create and maintain, limited in scope, and cumbersome to use.
  • A Technology can be applied to knowledge management and to assess their actual or potential contribution to the basic processes of knowledge creation and sharing within organizations. The aim is to identify trends and new developments that seem to be significant and to relate them to technology research in the field, rather than to provide a comprehensive review of available products.

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