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  • BPO is the act of transferring some of an organization's repeated non-core and core business processes to an outside provider to achieve cost reductions while improving service quality.
  • Business Process Outsourcing (BPO) is defined as the delegation of one or more business processes to an external service provider who in turn owns, manages and administers the selected processes, based on defined and measurable performance metrics.


  • Companies today are now turning to business process outsourcing (BPO) to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on business capabilities. With a comprehensive array of services including technology procurement, electronic messaging services, and network support.


  • India's share of the global offshore outsourcing market for software and back-office services is 44%. According to the National Association of Software Companies (Nasscom), India’s premier trade body of the IT software and services industry, technology and IT services exports in India were worth $17.2bn (£9.5bn) in the year ended March 2005, a rise of 34.5% over the previous year. A further expansion of 30% in exports is predicted in the next twelve months, to reach $22.5bn. The US accounts for 68% of Indian exports
  • The opportunities for India with the growing need for business services globally arise from two key drivers i.e. cost management and increasing complexity of IT environment. The cost advantage of India as a base has undoubtedly been established through a decode long experience of developing and maintaining IT infrastructure.
  • The business process outsourcing (BPO) market is the single fastest growing area of the IT services sector. Growing 8% annually, it is estimated at $400bn today, and is predicted to be worth almost $700bn by 2008

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